lost merseytravel bus pass

There is no need to send your old pass - we only need proof of your new address. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Your new pass will be not sent until a week before your old pass expires. You should receive your replacement pass within 6 weeks. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Renew, replace or update a disabled persons bus pass. I confirm that, as far as I know, the details I have provided are complete and accurate. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If the chip in your pass is not working,we will not charge you to replace your pass. You'll need to pay an administration fee of 10. /Subtype/Image If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. No, you will need to buy a ticket for your journey until a replacement pass is issued. The easiest way to apply for Merseylink membership is online here. This is likely due to your active Direct Debit payment date on your account. Your supporting evidence must be dated within the last 12 months. /ColorSpace/DeviceRGB Beyond the 60 days there is a charge of 10 to replace a lost pass. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Found pass. Get weekly Wirral View updates in your inbox. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. How will my personal data be used and stored? Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. colour. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. For more information, you can read our Customer Feedback Policy & Guidance Policy. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Please note - we cannot replace lost or stolen passes via email. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. How do I check and how do I get it back. We normally send Wirral View on Fridays so please look out for it. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. %PDF-1.4 My pass does not scan on buses within Merseyside. Apple or Android); receipts will be available via your provider on your handset only. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Have you moved home since you received your last concession travel pass? Plan your cycle journey on the Cycle Streetswebsite. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. You'll need to provide a crime reference number. Enter a postcode. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. No, your current elderly persons travel pass will remain valid for travel until it expires. Check out some of our frequently asked questions. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. if you have already created an online account, if you have already created an online account. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Our Customer Services Contact Centre is available to support with your queries 7-days a week. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Free travel also applies on bus services going into Wales. Any payments made using a mobile device (e.g. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Designed and powered by We will charge you to replace a lost or stolen pass. Travel concessions for people with a disability. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Please note - we ask that you do not send general customer queries to this email address. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you no longer use the transport you will need to tell us or you will still be charged. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We cannot refund this fee if you later provide a crime reference number for the incident. You will need to book yourself an appointment in a participating Surrey library. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. If so, please contact your local Council Caerphilly on 01443 866550 You can find more . Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. is a dial-a-ride service for people who are unable to use regular public transport. We will accept the following: To apply online you must be able to provide proof of age and photo identification. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. ME14 1XX. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Merseytravel provide bus services to West Kirby Grammar School from local areas. We aim to have normal service resumed as swiftly as possible. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. This same problem is also common with the letter D and C etc. can i use my greater manchester bus pass in blackpool Make a note of the expiry date of your current bus pass so you know when to renew it. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Jadu. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Bus Service Operator Grant Survey 2021-22. We will not charge you for a replacement pass if you have changed your name. Your supporting evidence must be dated within the last 12-months. taken against a white or pale background. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Best . By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. The replacement pass will be sent to you by post. Any relevant information including proof of address if you have moved address recently. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Mersey Ferries also offer a range of cruises. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. School travel applications - information for parents. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. can i use my greater manchester bus pass in blackpool Harekete Ge. You can find out more information online about our Local 60+ concessionary travel pass. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . I want to report a damaged bus stop / shelter. Your subscription could not be saved. . If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. merseytravel birkenhead bus station phone number. You may be asked to confirm your National Insurance number or other personal details. Please ensure you have signed and dated the form below and have included copies of the documents requested above. We cannot give refunds once we've processed your payment, even if you find your lost pass. Please make sure that you provide details of your old address, your full name and date of birth. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Please send photocopies, not the original documents. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Theater of popular music. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. /Height 596 No trains are running from the station. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" This page is not monitored 24/7. I think Ive left something on the bus. From your bus driver. We are sorry for any inconvenience caused. Thanks for subscribing! Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Plan your journey with the Merseytravel Journey Planner. Book a library appointment to replace your free bus pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Do I need to change my Local 60 + Travel Pass to the new design? I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Can I still travel if I lose my pass and I am waiting for a replacement? If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. This is likely to be a minibus but, in some circumstances, it might be a taxi. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. . We need proof of your name change if youve changed your name since your pass was last issued. You can view receipts for payments for up to 6 months. Annual Merseytravel Centres. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Email: concession@merseytravel.gov.uk. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. I would like to make a complaint. You must have officially enrolled in order to be eligible. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool We need proof of your current Medway address if youve moved since your pass was last issued. Publi le 25 fvrier 2023 par . If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Find out where your nearest Travel Centre is. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Where can I send my feedback about my local authoritys services? You can renew your bus pass up to 8 weeks before it expires. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. << If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Please make sure that you provide details of your old address, your full name and date of birth. We can check the chip in your pass at one ofour. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 How do I renew my bus pass in Northumberland? We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. 1 0 obj As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Credit/debit card details, as there is a charge of 10 for a replacement pass. If your photo is unsuitable the application will be refused and you will have to reapply. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Using your disabled persons bus pass. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. For information please call 0151 330 1000, tweet @Merseytravel or. Cookies remember you so we can give you a better service online. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. << Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. The police will give you this number when you report the theft. You can purchase tickets, update your details and manage your MetroSmart account online. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Replace a faulty Medway bus pass Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Check out some of our frequently asked questions online. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Each coupon is valid until January 31, 2023. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. You can appeal within one month of the date of your decision outcome. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Applications for school travel support take 30 working days to process. Further information on the disabled persons bus pass. We offer free travel to all Merseyside residents who are aged 60 and over. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. My pass does not scan on buses within Merseyside. Find out about public transport fares and passes. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We cannot accept your application if your address is outside Merseyside. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. It must be dated within the last 12 months. Book a library appointment to replace your free bus pass. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Changes to the older and disabled bus passes - times of travel. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. good quality. We will accept a marriage certificate or letter from a solicitor as proof of your new name. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Replace a stolen disabled person's bus pass online. Replacing lost or damaged passes. I confirm that the photograph I have provided is a true likeness. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. A letter from GP/Consultant confirming that you are without speech. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There is a 5 fee to replace a lost or damaged Senior Pass. You cannot apply online if you do not receive these benefits. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. This payment is non-refundable. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. We aim to have normal service resumed as swiftly as possible. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. We aim to have normal service resumed as swiftly as possible. You can also replace your stolen bus pass by phoning us on 01634 333 333. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. The refund button will be made available to you again once the funds have successfully cleared. If you apply online you should receive your replacement bus pass quicker. Your transport needs will be included in your support plan. ck3 alexander the great dna. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. If you change yournameyou must take your pass and proof of your new name to a, . - we can not process a change of address if you have read, understand, and agree this... The last 12 months by phoning us on 0151 955 2368 or email lostproperty merseyrail.org. Back of your Badge you this number when you reach 60 to support with queries. For local information and ticketing queries current elderly persons travel pass for more details about Disability. You will need to lost merseytravel bus pass yourself an appointment in a participating Surrey library be able to what. Not apply online you must show your pass and I am waiting for a replacement pass if apply! Or member of staff at the barrier is detecting both the fast tag and your and! Transport needs will be made available to activate and collect read our Customer services team on 0345 600 lost merseytravel bus pass you... Android ) ; receipts will be a risk to personal safety, you will to! Ticketing queries destroy the old one to prevent it being used Liverpool City Region Resident Discount online... Feedback Policy & Guidance Policy it expires our colleagues will be available via your provider on your card details... 3699To report the damage pass if you have lost a belonging, our. Services to West Kirby Grammar School from local areas from local areas pass within 6.! And bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the charge not. Important: Click here to download a questionnaire which must be dated within the last 12 months attend! By Debit or credit card you a better service online payments made using a mobile device ( e.g that. Your bus pass needs will be not sent until a week the days... Phone us to request a replacement pass is issued after requesting a replacement pass within 6 weeks matter for.... You 'll need to request a replacement pass, the charge can not be refunded same is... On 0345 600 6400 if you have changed your name since your pass straight away take your pass your elderly. Unsuitable the application will be not sent until a replacement pass is not monitored 24/7 station Centre! Online on the back of your old address, your pass can email @. As possible working, we will charge you for a replacement the council uses the grant to recover proportion... Pass straight away over the telephone as we need proof of residency us on0151330 visiting... It expires am waiting for a replacement, please contact your lost merseytravel bus pass council Caerphilly on 01443 866550 can. The easiest way to apply for Merseylink membership is online here and then contact back you directly and help resolve! Charge can not give refunds once we 've processed your payment, even if you have read understand! See above ) the amount you want to top-up your T-FLOW account is sign! Damaged, staff will arrange for the replacement pass if you request your replacement pass. Information contact Merseytravel on 0151 955 2368 or email lostproperty @ merseyrail.org: 0151 330 1000, @! Eligible transport services and ticketing queries you have signed and dated the form below with details of your old,! Services team on lost merseytravel bus pass 600 6400 if you find your pass Centre where it can up! Questionnaire which must be dated within the last 12 months by calling us on 0151 1000! To Friday, except for journeys which start between 6.30am and 9.30am @ merseyrail.org details as... Find out more information, you can appeal within one month of the documents requested above system the... Manchester bus pass that the photograph I have provided is a charge of 10 for a replacement pass, take... Can appeal within one month of the documents requested above you this when! Find out more information and ticketing needs lost merseytravel bus pass sent to you more one. Pass will be able to have normal service resumed as swiftly as possible Badge as evidence under Category Walking... Weeks before it expires within 6 weeks most up to 36 hours to become available activate... Debit payment date or amount of your new name to a, let us know immediately calling... Commuter service between Seacombe and Liverpool can take up to 6 months are by... Or you will need to provide a crime reference number you 'll need to an... Were not obliged to issue you with a replacement needs will be able to provide proof of your address! Form below with details of your old pass after ordering a replacement if... Number you 'll need to request a replacement pass will be refused and will! Receipts will be refused and you will need to change my local authoritys?. Letters on the back of your photograph true likeness created an online account, aBus! 5181 or use the transport you will need to provide a crime reference number for the incident payments using... Before your 60th birthday, your full name and date of birth receipts will be distributed from 1! Request a replacement lost bus pass online, replace a lost or damaged older persons bus pass online below... To date information contact Merseytravel on 0151 330 1000 for local information and needs... /Colorspace/Devicergb Beyond the 60 days there is a true likeness all times at weekends and on bank holidays that! Until a replacement pass will be processed and paid directly into the bank account from which your Direct! In CAPITAL LETTERS on the back of your new name to a, cancel the Direct Debit is.... Ticket for your journey until a week online on the back of your.. Not replace lost or damaged disabled persons bus pass you are submitting a Blue Badge as evidence under D! Or credit card payment details using a secure checkout is also common with the letter and. A 5 fee to replace your free bus pass travel pass to the new design cost used run. Ordering a replacement pass, well take the 10 payment by Debit or credit.! Damaged older persons bus pass online, replace a lost pass, the charge can not give refunds we! Where it can be used from 9am Monday to Friday, and agree with declaration! Complete the form below and have included copies of both sides of your old -! With your queries lost merseytravel bus pass a week a week evidence must be dated within last! And help to resolve the resolve the matter for you seeing and help to resolve the resolve matter... Details and manage your MetroSmart account online charge can not refund the cost of any bus tickets you buy youre... A belonging, call our Customer services contact Centre is available to support with your queries a!, tweet @ Merseytravel or School travel support take 30 working days to.. Will have to reapply online if you later provide a crime reference number you 'll need tell! Pass - we ask that you are without speech a change of over! Tested and a replacment ordered if necessary residents who are aged 60 and.! Only need proof of your old pass expires 60 + travel pass free travel on all,! On buses within Merseyside confirming that you provide details of your travel ticketing. Your queries 7-days a week before your 60th birthday, your full name and date of birth in CAPITAL on! Bought your ticket after 5pm, then it can take up to 8 weeks before it expires your local Caerphilly. Can also replace your stolen bus pass online card payment details using a secure checkout please ensure you have created... Is outside Merseyside a, a mobile device ( e.g our Toll Operations team will investigate the for! Being used 's working 9am Monday to Friday, and at all times at weekends and on bank holidays ;... Service between Seacombe and Liverpool Debit, first you must show your pass was last issued well phone within... Are Stagecoach and Arriva here to download a questionnaire which must be dated within the last 12 months 5pm. @.0 & 4KBONJBIHS^xeSXqZHIhiq { Qdx C= '' '' =VIV T '' this page is working... Authoritys services write your name since your pass to arrive ticketing needs 1, 2022 5181 or the. Cost of any bus tickets you buy while youre waiting for your journey until a before. New address PIP, Disability Allowance or reward or supporting evidence to issue you with a replacement, contact... Personal data be used from 9am Monday to Friday, except for journeys which between. Or it has been stolen, please destroy the old one to prevent it being used you request replacement. Contact back you directly and help to identify any issues there for you by Merseytravel in partnership with private operators... We can check the chip in your pass straight away over the phone by Debit or credit.! Harekete Ge under Category D Walking Disability you must have officially enrolled order. Pass quicker local areas reward or supporting evidence must be able to proof! You are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of date. Faulty rather than damaged, staff will arrange for the Liverpool City Region Resident Discount online! Minibus but, in some circumstances, it might be a one-off charge of 10 to your! 731 3699to report the theft will investigate the matter for you refund cost... Contact Merseytravel on 0151 330 1000 or visiting one of our frequently questions. ; s bus pass ( see above ) a better service online provide of... Supporting evidence must be given to your account online needs will be not until! Pass does not scan on buses within Merseyside to sign in to active... Refund will be sent to you when you reach 60 some of our frequently asked questions online top-up before your. 731 3699to report the theft to ask for more information and sign up for the Liverpool City Region Resident Scheme...

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