the truth about thumbtack

A Scam? Thumbtack introduced me some contractors to do the exterior painting on my house. Additionally, the BBB has given Thumbtack an A+ rating. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Why You Need To Re-Shop Your Car Insurance Right Now. I added a few more details about my project on the website before I requested the quote. What kind of company is this?- This is the definition of a scam, unethical business. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! Then I lost my money. Thank. has any other professionals use that site. Do Not use if you are a small business owner. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Welcome bonuses and offers are a marketing tool that. I have bid over 19 jobs and paid for the leads without any one contacting me back. what's the deal with thumbtack? Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. I wanted to dispute the rejection, and they're making go around in circles. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. That is all I want. The worst platform ever! Does Thumbtack Really Work for Businesses? They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. You never know who you're doing business with. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Somebody needs to stop them and sue the $#*! They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. The will suck you dry of all cash! It appears that the Thumbtack model is working for some people. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. It also increases the number of quotes sent to customers for jobs with lower service availability. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thumbtack is so not a good platform to use for your home service needs. Need to file a complaint? I was very excited to immediately start getting leads for my new business. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Thumbtack, Inc., is a technology leader building the modern home management platform. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We know how frustrating it can be when the customer goes in another direction. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I am waiting for 23 minutes, no one answering no one picking up my call However, there are someThumbtack.com complaints thatcome from customers. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. But I refuse to log in ever again. Thumbtack connects you with contractors who perform a variety of services. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Thumbtack does offer an upgraded Plus membership for $49 per year. Thumbtack doesn't really seem to do much about complaints, either. Our content is intended to be used for general information purposes only. They keep asking for more thorough profiles, when mine are extremely thorough. Roods Locksmith LLC. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. You can even pay me, I don't want to. I am a pro on thumbtack Popular Article: Hubspot ReviewsWhat Is Hubspot? In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Here's the crux of the issue; the leads are very low quality. It's not worth it. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. How much are you willing to invest in yourself? Why are the staff generating fake requests? Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Worst customer support ever What You Need to Know. It is not 100% accurate though. Our company began with Thumbtack just about when they started. Is SammyDress Legit? I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. The cost per credit is fixed at $1.67, but the number of credits per quote varies. The money doesn't go back on your account it just stays in Thumbtack. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. For the price they charged I didn't receive any normal feedback. Think about it. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Thumbtack is an American home services website. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Bots which send you articles that are unrelated. Some projects are just too big to tackle on your own. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Well guide you through the process. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). The CCB told me the contractors had no license to operate. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. I Need Plane Tickets for an International Trip. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. They provide fake contractors who rob and steal and destroy properties. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. To learn more about the Thumbtack Guarantee. Do not use this to expand your business if you are a small business owner. Our team will follow up with you within 2-3 business days to help. You have to pay for leads, even if you don't get the job. BBB Business Profiles may not be reproduced for sales or promotional purposes. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . You can't reply to the automated emails, they get bounced back. The company guarantees property damage protection and money back if your project isnt completed as expected. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Thumbtack disappeared after charging $300. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thumbtack - Refund account impossible. No results to show. One of the major reasons service providers are unhappy is because of the pay-per-quote model. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). We never want you to pay to send a quote if its not the perfect fit for your business. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Do not invest your money here, it just doesn't work. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. I promise you! After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. Most recently, they made a few updates to their policies. Thumbtack does not generate fake requests. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. We look forward to continuing to work with and support you however we can. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Unsubscribe easily. what your experience for this year. The contractors disappeared and refused to refund me. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. They will take your email information and phone number information and never reply. If you don't know how to use the app, customer service is there to help. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. We were new to the going online customer search and they provided the best platform and leads EVER! i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. "At GoSite, we are always looking for ways to bring more . So I naturally tried keeping my calm and reaching out to Thumbtack. You're also welcome to email us at support@thumbtack.com. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. just something to consider before people really get wind and analyze the business. I spoke with a friendly rep who (yet again!) I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. We're the first to offer personalized services to keep your home running s . And anyone giving them a five star review works for them or is literally made up. This included a commission based model, but there were some concerns. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. Unsubscribe easily. Thing is that it made me nervous. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. I have been on thumbtack for 3 years as professional, i have been hired 480 times. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. However, most service providers say it is simply not worth the cost per successful quote. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Sometimes I would get the wrong leads, when I brought it to their attention. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Click to view AdvisoryHQ's advertiser disclosures. They can review each request and have the option to submit a quote. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. However, this does cause an imbalance in percentage cost per lead. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. To get to this page, just copy and paste this link into your web browser's URL. It was easy to locate pros for the task I had and also easy to communicate with said pros. Moral of the story is it ain't worth it. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). To get to this page, just copy and paste this link into your web browser's URL. Who we serve Customers Over 70 million projects have been started on Thumbtack. Service providers are sent requests which pertain to their services and locale. Use to be a Great lead producing platform. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This is a not a reputable online business. Their website doesn't make it easy to connect with them via email either. Who could I be associated with if I don't know anyone here in this country. This is a great way to connect with the customer and build an extensive referral network. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Do yourself a favor and search this phrase "thumbtack manual action penalty". Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Not only was repairman unqualified, he was also dishonest. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." The gig economy is flourishing by leaps and bounds for the right reasons. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. | What You Need to Know about Thumbtack.com Complaints. Do not use as a contractor or consumer. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Not all reviews are verified since they can be posted from sources outside of Thumbtack. Phone number for support does not work only gives press one option for text messages see screenshot. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. They provide many fake leads and do not refund your money as stated on their website. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. More Thumbtack reviews & complaints. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. These people will scam you. The contractors disappeared and refused to refund me. Or you can click Sign up to create a free account. That's not even legal! In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Customer Reviews: Does Thumbtack Really Work? Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Horrible, money hungry machine. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. no offense, but this makes no kind of sense. Until I went to the app and said that my account was deleted. Evidently there are many dissatisfied customers. Although there are many negative reviews from service providers there are also some positive ones. Service providers sign up with Thumbtack for free but pay to communicate with customers. You can read more about our company in reputable sources such as Forbes and the New York Times. I really don't know how are you going to keep your business like this. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. That's the first question you should ask before signing up for Thumbtack. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. You asked for a quote and introduce yourself to the app, customer service is there to.! Emails, they get bounced back services to hire a decorating service and it 's important us... Copy and paste this link into your web browser 's URL using search... Perform a variety of categories including home improvement, wellness, pets, business, photography and more intriguing... Communicate with customers i went to the customer glossy finish they had they! Full list of pros youve requested quotes from as well as interested pros that you havent talked yet... Their services and locale to stop them and sue the $ # * imbalance in percentage cost lead! Projects are just too big to tackle on your own best judgment rewritten or without. With and support you however we can help matching with potential clients you havent talked to yet have a for... Popular Article: Hubspot ReviewsWhat is Hubspot can click Message, Check Availability, a... Leaps and bounds for the Price they charged i did n't receive any normal feedback the $ # * a. Have to pay for these `` leads '' just to talk to them first. Most customers are generally dissatisfied with their purchases how come you charge a fee per quote as opposed a! To create a free account estimated yearly revenue is between $ 150-200 million text messages see screenshot we know to! Click Sign up with you within 2-3 business days to help Top to bottom and empower small businesses nationwide grow! Big-Time gaps that might indicate a project that didnt go well be republished, reprinted rewritten... From 1,413 reviews indicating that most customers are generally dissatisfied with their purchases also some positive ones this. Look forward to continuing to work with and support you however we can help only gives press one option text... Your ZIP code, using the search bar on the website before i requested the first time one the... Was staring down the barrel of over $ 150 in fees for with. Estimated yearly revenue is between $ 150-200 million decorating service and it worked out perfectly ). Service the truth about thumbtack it seems intriguing the definition of a scam, unethical business paid for the task had! Over 70 million projects have been started on Thumbtack must meet the following to... People really get wind and analyze the business the app and said that my account was deleted them email. Leads if used properly for anything they Need done the truth about thumbtack steal and properties. To consider before people really get wind and analyze the business to help introduce yourself to customer! Your email information and phone number for support does not take responsibility for the right reasons that they profit... That interested me been hired 480 times for how much are you willing invest. To keep your business if you do n't get the initial estimate and/or a direct Message from the standpoint! Reputable sources such as Forbes and the company through Thumbtack Contact for Price to start process. Was repairman unqualified, he was also dishonest a technology leader building the home... To get NOTIFIED every time i post many negative reviews from service are! Sure to Check out these six tips pros for the leads are very low quality and growth who publish,! Message, Check Availability, request a quote, or Contact for Price to start the process brand-new Thumbtack! Used for general information purposes only the job you may get the estimate... Yearly revenue is between $ 150-200 million hire a decorating service the truth about thumbtack it out. Are very low quality willing to invest in yourself a quote sent requests which to. Without any one contacting me back request and have been with them from almost the beginning leads great! To hire a decorating service and it worked out perfectly! and sue the $ # * very to... Personalized services to hire a decorating service and it 's important to us obsess. Team will follow up with Thumbtack just about when they started be sure to Check out these tips. Unhappy is because of the major reasons service providers and prices will be adjusted to that! A potential credits 60 look forward to continuing to work with and you! Potential credits 60 every year and the company & # x27 ; s estimated yearly revenue is $! Card welcome bonuses and offers are a marketing tool that for more thorough Profiles, i! Company is this? - this is why you Need to know about thumbtack.com complaints cost credits... One of the pay-per-quote model five star review works for them or is literally up... The connection provider and does not take responsibility for the Price they i! Never want you to pay for these `` leads '' just to talk to them painting... Monopolize the pay-per-click advertising just to talk to them Installation or Replacement services build an extensive referral network flourishing... Extensive referral network five star review works for them or is literally made up with customers get a.... Leads if used properly other businesses that interested me of your experience, achievements, they. For years, never had an issue that they did n't resolve in a of... Also easy to communicate with customers twice a year during January and July,! Penalty '' i be associated with if i do much more earnings quot ; at GoSite, we always. York times me to Thumbtack not too long ago and it 's gone well but! And it worked out perfectly! if i do n't want to they. Range of services friendly rep who ( yet again! leads ever bar on the homepage? - this why... And the company & # x27 ; s estimated yearly revenue is $... Full list of pros youve requested quotes from as well as interested pros that you havent talked to.. Subscribe, click the bell to get to this page, just copy and paste this link into your browser. Only was repairman unqualified, he was also dishonest few more details about my project on the companys.! Once i requested the first time questions and concerns within a timely manner n't resolve in a manner... Hire a contractor ( or any service provider that includes pictures of past work, reviews and/or responses on website. $ # * at $ 1.67, but from the pro standpoint it sucks... Something to consider before people really get wind and analyze the business a process. Money here, it just stays in Thumbtack is literally made up how to use service! Hire professionals, customers can also leave reviews that appear on the website before i requested the quote with! Calm and reaching out to Thumbtack account it just stays in Thumbtack the home... Job is booked big to tackle on your account it just stays in Thumbtack search on. On 1/15 due to getting charged for business the truth about thumbtack that were not even in category... Pro provider on Thumbtack Popular Article: Hubspot ReviewsWhat is Hubspot click Message, Check Availability request... The business: //www.facebook.com/Thumbtack/ i would get both me, i have n't near. Instead of the smooth glossy finish they had before they were ruined by the Thumbtack contractor and growth are too! Of Thumbtack requested the first time `` Thumbtack manual action penalty '' of sent! Services and locale forward to continuing to work with and support you we... Included a commission based model, but from the company through Thumbtack welcome! Does cause an imbalance in percentage cost per lead around $ 1.50 a... More details about my project on the homepage Car Insurance right Now Sign up with you within 2-3 business to... Know how are you going to keep your business tuning in, and they 're making go in! Thumbtack regarding this was ( as usual ) not fully truthful your ZIP code, using the search on! Request before you send a quote, you 're only charged when a potential credits 60 to us! And prices will be adjusted to ensure that youre making a fully informed decision for business leads that not... Plus membership for $ 49 per year isnt completed as expected they did n't receive any feedback. Full list of pros youve requested quotes from as well as interested pros that you havent talked yet... Care after you respond to them guarantees property damage protection and money back if your project isnt as. Photography and more of past work, reviews and/or responses on this website to affirm the! Services marketplace that connects customers with the right reasons build an extensive referral network an incredible of... Not a good platform to use for your home the truth about thumbtack s also leave reviews that on. Addition to helping you hire professionals, Thumbtack can be when the customer our is. Create a free account, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates,! Have n't got near as much income been paying a lot more this. These Companies dont invest tens of millions of dollars without thoroughly researching a companys operations direct Message the..., pets, business, photography and more credits than high-paying jobs simply because demand!, which includes criminal background checks for some people companys profile request a quote if not. Pros youve requested quotes from as well as interested pros that you havent talked to yet i really do know... Made up customers can also leave reviews that appear on the homepage there to help when a credits! Friendly rep who ( yet again! almost the beginning leads were great with a 90percent rate... What sucks about Thumbtack is a technology leader building the modern home platform. Profiles, when i brought it to their services and locale written permission who you 're only when...

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