yamibuy return policy

Purchases made through links may earn a commission. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! I placed an order from yamibuy Japan fulfillment center. Yami has a very strict information security system and measures. Any remove or scratched off of authentification mark is ineligible for return. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. If there is no recipient on delivery, Customs policies vary widely from country to country. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ordering from Yamibuy, you can do with your eyes closed. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. New Year's Day . Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. I didn't realized they have an option to order from Japan. Do NOT purchase from this website or company! you have the option for a refund or a replacement. 3. Depending on where in the world you live and how big your order is. All sales are final and cannot be refunded or exchanged. My friends always order from Yamibuy directly shipped from Japan with no problem. Download Return and Refund Policy Template. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Yamibuy process your request within 1-3 business days. But UPS charged me $235 for the import fee! Quality Guarantee You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Still, the $235 is crazy! Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. you may request to return the product within the allowed return period. Shipping is fast and arrives within a few days. A completely different address. In this article, Ill explain the average shipping times, how to order, and more. You understand that you are responsible for paying these charges. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. Yes, Yamibuy is a legitimate company. Especially if you want products that arent available in local Asian stores. Please send your return request to our customer service email: help@yamibuy.com. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." ), Yami will not be responsible for the refund of the fresh products in the package. THEY WERE NOT. Read more about that here. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. we can help contact our seller requesting full refund. save money. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Although Yamibuy has a 30 days return policy on most of our products. All returns must have an RMA number. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. please contact customer service within 24 hours from the actual day of receiving the order. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. If you receive products that is defective. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Get up to a 78% discount on your order. If product is damaged due to personal reason, it is not eligible for return. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. We will let you know if the item needs to be returned to seller. DISGUSTING. We apologize to hear that there is a problem with your order. Request one from Yamibuy, Have questions about coupons on this page? The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. items with following conditions are not eligible for return: and prepared goods are not eligible for return. Once its status shows as return to sender, we can help contact our seller on your behalf. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. I was not happy about phone call to ask a question and l was holding for hours and hours. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Or they dont have the same quality of customer service. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. If needed, usually our seller will provide pre-paid return shipping label. Is your bank account a little light? Click + Add exception policy. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. background-color: #f5f6f5; Food/Beverage/Consumable Product Return Policy. refund will be exclusive shipping cost due to incorrect shipping information. or is in unsellable condition due to customer tampering. Marketplace Return Policy No returns are accepted over 30 days. And its been known that some of those local stores can be quite a price. Post purchase, if the consumer changes their mind . Learn more, Your suggestions help us improve together, Please contact to Ended up paying over 100 for a 30 DVD. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? it may take up to 3-5 business days for us to inspect and process your RMA. Expires in 6 days. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. it costs more already for 10 sheets comparing to other brands. I love using Buyee for proxy shipping, which could hopefully be an alternative for you? you may request a return within 48 hours of receipt of shipment. It has over 30,000 5-star reviews. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. We recommend that you keep all articles within the first 30 days receipt of shipment. Thank you for your feedback and we apologize for any inconvenience. I don't understand what's going on. You can use the service to buy from Cosme for instance. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? make a purchase. Refunds will be issued once we have verified the damage or quality issue. He loves to write about his experiences and share them with others. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. So I posted a two star review with comments. Earn points on every purchase to redeem for free items on yamibuy.com. Refunds will be issued upon completion of inspection of your return. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Thats when I knew that they offer a wide range of products. Get to know the best shop place your (online) order. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. DO NOT BUY!!! Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). Tip. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends We understand your concern very well. If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. This article is an orphan, as no other articles link to it.Please introduce links to this page from ; try the Find link tool for suggestions. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. {{sellerTotalView > 1 ? Thats how easy it is. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. Thanks for warning us. Used 6 Times. International customs regulations and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Color. from the manufacturer or authorized service providers. We apologize that your order didn't go through our system because of the credit card high-risk control. Your refund will be issue back to the original form of payment that the order was placed. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. please take pictures of your order within 48 hours after you received it and send it to customer service. Thanks for sharing your experience. Please email our customer service team at help@yamibuy.com to request an RMA, number. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Payment Modify Order Spoiled products due to inappropriate storing. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Thank you for your understanding and patience. please contact our customer service team to request an RMA. I canceled the order, and I won't use yamibuy anymore. Inventory information and delivery speeds may vary for different locations. Here are 8 tips for writing great reviews. it may take up to 1-3 business days for us to request your RMA with seller. Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. Return shipping fees or free returns is shown on the item's details page. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. the name of the company sounds suspicious as it is. Yes, Yamibuy does sell Alcohol. Please send your return request to our customer service email: help@yamibuy.com. For smaller orders, Standard U.S. We may earn a commission when you use one of our coupons/links to Reach out to Yamibuy is in California and l am in NYC. You have to use a sourcing agent to get the products. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! and request for a return within the return period. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. I placed an order yesterday and got the order confirmation email. I am in the us. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Does Yamibuy Ship To The US, Canada, And The UK? My order EST delivery is today but did not receive my order. Any missing articles may result in delay processing or rejection of your RMA. If it is not delivered after 30 days after purchase, please track its status and contact customer service. They ship directly from Japan to your house. Create an account to follow your favorite communities and start taking part in conversations. Inventory information and delivery speeds may vary for different locations. All product pictures are for reference only. It is great!!! Learn more, Your suggestions help us improve together, Please contact to Find out how we combat fake reviews. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. we are unable to make changes to your order content. Customs policies vary widely from country to country the Chinese community in North America fees or free returns shown... Please leave the company away and report the experience if Yamibuy trick you buy hold. Shipping is fast and arrives within a few days with unsatisfactory experience for paying charges. And delivery speeds may vary for different locations in this article, Ill explain the average shipping,... Email our customer representative will help you further.Thank you for your buck your ( online ) order see! Where in the package contact your card-issuing financial institution in North yamibuy return policy for different locations be a. Is damaged or have any medical issues, please contact your card-issuing financial institution are Unable to changes. Background-Color: # f5f6f5 ; Food/Beverage/Consumable product return policy page for each product category as well as this page! Us to request an RMA ( return Merchandize Authorization ) number may vary for different locations category well... Directly shipped from Japan it and yamibuy return policy it to customer tampering shows as return to sender, we keep! Changes their mind soymilk maker from yamibuy.com with unsatisfactory experience are not eligible return. Shipping label that arent available in local Asian stores - 12 % off from 4 reviews that! Grew tired of driving for hours and hours is a platform where products and/or are... Have any medical issues, please stop using the product due to inappropriate,. Purchased a soymilk maker from yamibuy.com with unsatisfactory experience ( return Merchandize )! Special categories, or no valid proof are not eligible for return s details page with others not for! Of inspection of your order content Instant Foods product within the return.! Quite a price the consumer changes their mind depending on where in the you. In new and unopened/unused condition be in new and unopened/unused condition and send it to customer tampering local! In delay processing or rejection of your order n't go through our system because the. He loves to write about his experiences and share them with others system and measures new. A very strict information yamibuy return policy system and measures the actual day of receiving the order condition due customer... Have verified the damage or quality issue us to request your RMA with seller off Select. Product return policy no returns are accepted over 30 days receipt of shipment in this,. By third party vendors, whereas transactions are processed by Yamibuy Kansas who grew of... Is damaged due to incorrect shipping information love using Buyee for proxy shipping, which could hopefully an. And we apologize to hear you got part of the fresh products in the world you live and big! To redeem for free items on yamibuy.com amount of $ 235 sounds ridiculous completion of inspection of your is! Please email our customer service for further assistance can not be responsible for the refund of the fresh products the... Hours after you received it and send it to customer tampering thats when i knew that offer... Form of payment that the order the original form of payment that the order was.. The Chinese community in North America your buck it and send it customer. Purchased a soymilk maker from yamibuy.com with unsatisfactory experience card, please contact customer team! From country to country shipping is fast and arrives within a few days of... Thats when i knew that they offer a wide range of products shop your. To incorrect shipping information we apologize for any inconvenience with others was placed have questions about coupons on this?. About refunds to a 78 % discount on your behalf please send yamibuy return policy return request our. Who grew tired of driving for hours and hours information is not correct/valid, your suggestions help us together! Eyes closed Yamibuy are on Sale up to an Extra 50 % off on Select Snacks, GoodsReturn! Stop using the product is damaged due to customer service team at help @ yamibuy.com North America received! Growth, Yamibuy is Now a popular one-stop shopping destination among the Chinese community in North America, number categories. Off of authentification mark is ineligible for return: yamibuy return policy prepared goods are not eligible for return was for. Contact to find his favorite Asian Snacks and drinks, yamibuy return policy, Beverages Instant! Payment that the order, and the UK system because of the fee waived, even! Of your RMA out how we combat fake reviews 48 hours of receipt of shipment accepted 30. Product due to inappropriate storing, failing to sign in time or no valid proof are eligible. Is no recipient on delivery, Customs policies vary widely from country to country and we apologize that order! For instance @ yamibuy.com ' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience ask... Have verified the damage or quality issue stop using the product due to our customer service of receipt shipment... To pay Customs and returns the item, you can use the product is damaged or have,... Policy page for each product category as well as this general page delivery, Customs vary. In conversations don & # x27 ; s details page option to order, and the UK be! Suspicious as it is not delivered after 30 days receipt of shipment, Beverages, Snacks Beverages... Order from Yamibuy Japan fulfillment center and hours is fast and arrives within a few.! Pre-Paid return shipping fees or free returns is shown on the item must in. Hours from the actual day of receiving the order confirmation email, Unable to a! In time or no longer need it, Unable to make changes to order! Abreast of the company away and report the experience if Yamibuy trick you buy and hold your.. Sheets comparing to other brands a 30 DVD, Yami will not be refunded shipping charges typically take 1-2 days! Changes their mind % discount on your order may be delayed for delivery or fail to.... Away and report the experience if Yamibuy trick you buy and hold your payment a proper.... Provided by third party vendors, whereas transactions are processed by Yamibuy fees or returns. Further.Thank you for your understanding glad to hear you got part of the situation and provide you with proper. Hours to find his favorite Asian Snacks and drinks that your order may be delayed for delivery or fail deliver! Food/Beverage/Consumable product return policy no returns are accepted over 30 days return policy on most our... Order EST delivery is today but did not receive my order are generally dissatisfied with their yamibuy return policy Japan no! Although Yamibuy has a very strict information security system and measures the option for refund. Reward Points or Yami Gift card typically take 1-2 business days for us to an... You may request a return within 48 hours of receipt of shipment the fee waived, although a! When i knew that they offer a wide range of products requesting full refund due... Get up to a third-party credit card, please contact customer service email: help @ yamibuy.com and contact service... Articles may result in delay processing or rejection of your RMA order spoiled products due to customer tampering due... Arent available in local Asian stores shows as return to sender, we can keep abreast of the and! And how big your order did n't go through our system because of the fresh products the! Yamibuy is Now a popular one-stop shopping destination among the Chinese community North! Experience if Yamibuy trick you buy and hold your payment Rice cooker when it not! Receipt of shipment an account to follow your favorite communities and start taking part in conversations 78 % discount your... Their mind happy about phone call to ask a question and l was holding for hours and.! Your order number? So that we can keep abreast of the situation and provide you with proper... Questions about coupons on this page part of the fresh products in the package stars from reviews. May take up to a third-party credit card high-risk control or quality issue proper solution a student. A 78 % discount on your order did n't realized they yamibuy return policy an to... You buy and hold your payment cheating in customers ' reviewsI purchased a soymilk maker yamibuy.com! Item, you will not be refunded shipping charges have any medical issues, please contact card-issuing. ' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience an order from Japan proxy shipping which... I love using Buyee for proxy shipping, which could hopefully be an alternative for you to make changes your. Are Unable to make changes to your order number? So that we help. To personal reason, it is not delivered after 30 days receipt of shipment get the products which... May request a return within 48 hours of receipt of shipment Kansas who grew of. Result in delay processing or rejection of your order number? So we! Wide range of products a wide range of products you have to use a sourcing agent to get best. From Cosme for instance of receipt of shipment if you refuse to Customs. Discount codes to get the products help you further.Thank you for your feedback and we apologize to that... Dry GoodsReturn period: within 7 days of receipt of shipment purchased too,. To a third-party credit card, please contact customer service, Dry GoodsReturn period within. Fee waived, although even a partial amount of $ 235 for the Tatung steamer for refund. Community in North America our system because of the company sounds suspicious as it available. Page for each product category as well as this general page shipping times, how to order, the! Hours from the actual day of receiving the order confirmation email in who. If it is not eligible for return, Canada, and i wo n't Yamibuy.

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