trugym customer service

Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. The response by the manager was delayed and unprofessional. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Here are 11 ways to become an excellent customer service professional: 1. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service But the other equipment makes up for it. Most staff are very polite. Absolutely flabbergasted of the audacity and attitude she had with me. Companies can ask for reviews via automatic invitations. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TrugymStop taking payments from new customers when you know full well that you are closed !!!! I joined truGym last week in Maidstone. This week i have attended a tone class and a body pump, both were identicle. There were a lot of guys when we went waiting outside. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. For businesses Categories Blog. Completely recommend this gym for any women that are looking for a great gym for good value for money. The gym did not respond to my complaint. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. 2023 Trustpilot A/S. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Join the 270 people who've already contributed. The company needs shutting down. Anyone can write a Trustpilot review. I'm now in the process of seeking legal advice and so far it's looking positive. Complaining to TruGym is difficult. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. | Read 261-266 Reviews out of 266 Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Great gym that everyone feels comfortable and Staff are an asset to the place. Graham. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Good equipment. Now they demanding me aggressively to pay 225 bc of THEIR mistake. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Your cars are not safe! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your cars are not safe! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. This is when we could get in the pool from February. This hasn't happened and all attempts to contact them regarding this is being ignored. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. | Read 21-40 Reviews out of 264 This was a friendly gym in Boston Lincolnshire. How many stars would you give TruGym? After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Informed them that I was moving house and therefore cancelling my membership. trugym customer service - americanuzbekistan.org Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The day before, my payment had been taken. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. No matter how many times I try to contact them I never get a response. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. it's never the same amount and do not expect any sort of customer service! Bring back Les Mills Body Combat please! The number for the centre was not being answered, neither were emails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Totally disgusted with the service offered with no thought or effort of building a customer relationship. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! 2023 Trustpilot, Inc. All rights reserved. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Staff were non empathetic and unhelpful following the incident. 14 Customer Service Resume Examples for 2023 - beamjobs.com trugym customer service. Stockton On Tees - AVOID!! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Awful!!! You can never get a response from customer service. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. My contract expired and I cancelled my membership. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Your experience matters. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Would definitely recommend to a friend especially with the ladies only facility. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. How many stars would you give TruGym? The facilities are fantastic and the variety of classes included in the price makes it well worth the money. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The main reason that I joined is for the Les Mills Combat class. I went a few times a week and they were welcoming and a great bunch of people. Your experience matters. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. This company doesnt care about its members, its purely about money for these people. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Companies can ask for reviews via automatic invitations. And parking right outside that's free!! i havent seen the gym manager, i dont know even if she exists, just heard there is one. !Poor service. Awful!! It said I should hear back within 48 hours. We also ensure all reviews are published without moderation. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour.

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