airbnb engineering team structure

Atlassians approach to remote onboarding. Each manager is involved in dozens of technical decisions a week. When a product manager is engaged with a given team, how do you sell her on dropping everything to tackle a new challenge? Peers across functions whether that is in engineering, product, design, marketing or sales have the same title. Your product vision and the team outcomes it spins out arent pie-in-the-sky talk reserved for board meetings and investor pitches. In fact, in the early days it was common practice to merge your own changes directly to master and deploy the site. They exist to get obstacles out of engineers way. Samsung, What is Toyotas Organizational Structure? Atlassians Stephen Deasy talks about a common mindset shift. Then take a look at the people you have. Give each a voice in all product decisions. It was a herculean task for everyone who worked cross-functionally. That meant leading Airbnb's expansion into China and building programs to address trust, safety, and city regulations. In this post, I put the architecture of Airbnb website in one article. For instance, technology teams might be organized around front-end or mobile development specialists, matrix teams are cross-functional but report to different managers, and product teams are cross-functional teams who report to the same manager. Its not controversial, says Golden. (McCann, 2015) Airbnb's effectiveness can be seen by their streamlined platforms and revenues. For the last two years, Airbnb has been using React Native to accelerate development of their mobile platforms. Todays startups have embraced flexibility and remote work. Early on, the team was unsure whether to focus on increasing customers or home listings. The more information engineers have, the more autonomously they can work. Airbnb strives for efficiency by placing a priority on ensuring they have highly skilled individuals who are dedicated to the mission. Originally published at nerds.airbnb.com on June 5, 2014. Things that seem like trivial decisions today will be amplified 10x down the road when were a much bigger team. Obviously theres a bit of push and pull, and you need to make sure you design an organization that has clear goals for each product area as well as the right leaders to lead these areas. Youre not going to be able to make the best decisions without actually talking to individual people and making sure that youre addressing their concerns., Its the job of a team lead whether in product, engineering, design, or data to communicate the what and the why. If youve done it right from the get-goarticulated your vision, outcome and goals right it should be much easier to have a conversation about reallocating human resources, says Golden. Research from Harvard University shows that team structure is the single most important factor in determining team performance. Airbnb also moved to a hybrid model where employees can work from anywhere and meet on a quarterly basis to plan ahead, and connect to each other.. Everybody has the same ownership of impact across data, design, engineering, and product. [1] The latest corporate restructuring at the peer-to-peer lodging companygave more decision making powers to its new business development teams. Other executives include Nathan Blecharczyk, Co-Founder and Chief Strategy Officer; Joe Gebbia, Co-founder and Chairman and 5 others. Our team structure also maps to our company strategy: we work in tight working groups of generally 10 people or less with efficient lines of communication. For Golden and product leadership at Airbnb, that process looks something like this: By the time you reach the bottom of this flowchart, resourcing decisions may not be easy, but theyll be clearer. In a given day, well deploy the site 10 times or more. But even in an established company, all three types of product managers are critical. Beware candidates who talk in circles or provide a lot of unnecessary context. Then know your problem. You wont succeed by simply adopting someone elses model. They are responsible for finding and doing high impact work. Large consumer internet companies have many settlers who work on refining and optimizing product experiences. The other way is to start with product goals, and then slot in people. And their explanations should dovetail with the cadence, speed and culture of your company. (2019) Holacracy, Available at: https://www.holacracy.org/what-is-holacracy, Interpretivism (interpretivist) Research Philosophy, Segmentation, Targeting & Positioning (STP), https://www.theinformation.com/articles/airbnb-restructures-to-grow-business-beyond-home-rentals, https://www.holacracy.org/what-is-holacracy. I think everyone wants a say in their daily work thats not just in tech land, thats in life.. And to scale, you need settlers. Its common etiquette to be present in our engineering chatroom as you deploy your changes. We always want to be contributing useful technology back to the community. We do multi-day hackathons twice a year that are each worthy of their own posts. Since its launch, Airbnb has been at odds with politicians about safety, regulation, housing supply, and taxes. To create a more uniform and efficient process, Blecharczyk gathered leaders across Airbnb's divisions and spent a year creating a digital product with features that hundreds of local governments wanted most. Airbnb Engineering & Data Science. Again he dug deep in the data searching for patterns. Frankly, you probably couldnt if you wanted to. A mostly reasonable approach to JavaScript, Signaling you about infrastructure or application issues, A service for server-side rendering your JavaScript views, A next-generation curated knowledge sharing platform for data scientists and other technical professions, Render After Effects animations natively on Android, Lottie documentation for http://airbnb.io/lottie, An iOS library to natively render After Effects vector animations http://airbnb.io/lottie/. Having served over 800 million people through our platform, our Mobile Engineering team is committed to creating a seamless native mobile experience. Airbnb's revenue dropped some 80%. The Airbnb engineering team recently released ts-migrate, a tool to help migrate JavaScript code to TypeScript. Airbnb organizational structure can be also branded as inter-supportive matrix structure. Youll have a much higher success rate, and you wont go blindly and change for changes sake. But boil everything down, and you arrive at this: find your own organization-context fit.. For each of these questions, youre looking for responses that are both thoughtful and concise. These product managers are much more focused on impact. Although each team owns non-overlapping pieces of the business, collaborating across teams is common and encouraged. This model makes it easier for engineers to unblock themselves. More than 650,000 hosts were paid 25% of their lost reservation income. If theres one driver of team structure, its executing at scale. Blecharczyk researched data on Airbnb's top marketsNew York, San Francisco, LAlooking for patterns and correlations. They can look over their monitor to talk to people and they generally know what each person is working on. That requires a reevaluation of the engineering structure. Everything is shared unless theres an explicit reason not to (which is rare). We also had the most productive two-year period in our companys historyall while working remotely. The notion of a group of product managers sitting together in a bullpen apart from the rest of the organization is anathema. This modular team structure is how Airbnb has managed to keep the spirit of an early-stage startup as it's grown into a tech giant. HOW TO STRUCTURE YOUR ENGINEERING TEAMS 1 Chapter 1 INTRODUCTION The team structure you pick for your engineering organization will have a massive impact on its effectiveness and productivity. Otherwise the business wont endure for the long term, says Golden. Right now, we are still establishing the foundation and practices that will carry us forward over the next several years. Since the dark days of the early pandemic lockdowns, Airbnb has surged. Airbnb cross-functionality working has turned the company into complex structure. The company comprises of six subsidiaries and 75 executives working for 18 different departments. [1] Weinberg, C. (2017) Airbnb Restructures to Grow Business Beyond Home Rentals The Information, Available at: https://www.theinformation.com/articles/airbnb-restructures-to-grow-business-beyond-home-rentals, [2] What is Holacracy? Another way that we help engineers progress is by helping them build their individual profiles outside the company. Thats why one of our values is that helping others takes priority. Thats a new team. Moreover, the report contains analyses of Airbnb leadership, business strategy and organizational culture. Dunbars Number explains that there are turning points at each organization size, and at approximately 150 people, most organizations feel strong growing pains. Im thinking about building X what do you do to get it built in 10 days? You need to constantly revisit and challenge core fundamental assumptions to make sure that youre making the right decisions based on what we know as factual today, says Golden. While the island nation had always been effectively closed to Airbnb, the reestablishment of diplomatic relations with the U.S. in 2015 opened a door a door the companys leaders wanted to walk through quickly. visx combines the power of d3 to generate your visualization with the benefits of React for updating the DOM. Dont, however, assume that any startup experience equals pioneer experience. His latest project, City Portal, is a collection of tools and data dashboards meant to mend Airbnb's often fraught relationships with local government leaders. "I was the editor of the process, making sure that we weren't making decisions prematurely and getting the team to think bigger," says Blecharczyk. This can create more focus, but with the higher level of autonomy, theres less control. This architecture streamlines the development process of new products, as engineers only need to kn Airbnb created an algorithm to block high-risk rentals and set up a policy that puts restrictions on the properties that folks under 25 can rent. To enable agility in an organization, empower your leaders and teams, and leave top-down management for the history books. Post-mortems heavily inform proactive work we do to make infrastructure more reliable. The standard etiquette here is borrowed from the open source world: someone from the team that maintains the codebase youre touching should review your changes before you merge. So basically Luxe, it's one of the businesses inside of Airbnb and it's everything luxury and what you might think luxury might mean. Theyre very responsive and flexible. The pay scales are parallel, so theres no compensation advantage for getting into engineering management at Airbnb. How you work is just as important as the work youre doing. You have to communicate it all the time, says Golden. "In the early days, we used to have one big meeting, with all of engineering, all of design, all of data science, and all of product management in one room. He walks through the decision-making framework that he uses to allocate the hottest of commodities: engineers. For instance, we have discrete Host and Guest teams, since we tend to think of hosts and guests as separate user demographics, each with their own set of needs. Ragers, while rare, drew a disproportionate amount of press and attention. I meet with small groups of engineers every week just to ask questions and listen to ideas on how we can improve. an office). How do you know if youve achieved product market fit? Airbnb's Design team is made up of 4 main pillars Experience, Production, Insights and Content Strategy. When you do the work of establishing a mission-driven culture, you can afford to be flexible on the details. Now Blecharczyk's cofounder and CEO, Brian Chesky, wanted him to turn around and give away $250 million to Airbnb's hard-hit hosts. Most times they are highly analytical and have an uncanny ability to work hand in hand with data science. 5. Fostering collaboration across teams helps us cover gaps. For example, a Design team may consist of a project manager, engineer, researcher and data scientist. But if you bring in another person, have you blocked the growth for your current employee? You cant achieve a real culture of iteration without accepting failure. Model in hand, Blecharczyk deployed the $250 million in three weeks. Additionally, when the engineering KPIs . Once you achieve product-market fit, your focus needs to shift from starting a company to building one. Its a team that operates cohesively, versus one person whos potentially more of a totalitarian leader.. The key to postmortems is obviously to not point fingers. Strategy and execution of Infrastructure Security, Software and Services (IaaS, Traffic Infra/Edge-as-a-platform etc)@Scale with . Everyone says theyre agile, but no ones Agile. Buzzwordy and strict agile is great, but not easily adaptable to everyone. Airbnb corporate structure integrates many small teams of up to 10 people. Fees for Airbnb hosts - Airbnb business model cost. Sep 20, 2018. No one is going to tell you exactly how to have impact. As the company matures, he's been busy building systems to beef up trust and safety. Those teams are getting to a size where theyre almost early-stage startup companies on their own, he says. "As an engineer, I've always been good at taking something that's high level and abstract and boiling it down into a program," says Blecharczyk, "You must break the problem down into bits and pieces and take action. Blecharczyk wrote the original code, built financial models, created Airbnb's payment system, and hacked Airbnb's growth into top markets. Its a balance among aligning product goals, coding efficiency, and morale., You can have all these names, but every org is unique, adds Steven Chen. Maybe thats what good culture is about. Our bot announces when the deploy starts and completes and the engineer announces they have verified their changes in production. In fact, it is encouraged. Well meet up regularly for team gatherings. Jamey Austin That is, strategy, structure, people. "Brian is a bold leader who's always pushing you past your comfort zone," Blecharczyk says and laughs. The plan worked. Thats not a coincidence; founders are typically their companies first product person the ultimate pioneer. While building modular product teams, startups also need to staff for their stage. This type of equal access and authority on a multidisciplinary team allows for astonishingly synchronized and speedy product development that can scale as a company grows. The report also comprises discussions of Airbnb marketing strategy, ecosystem and addresses issues of corporate social responsibility. They handled all guest and host interactions after the booking and tackled many issues around reservation alterations, refunds, and cancellations. Their primary responsibility is to support the people around them. The best ideas come from close collaboration. To get at the crux of all this forming, storming, and norming, we reached out to these engineering pros: Asanka Jayasuriya, SVP of engineering at Invision; Steven Chen, Engineering Director, Platform Ecosystem at Slack; Tina Schuchman, Director of Product and Engineering for Ecosystem at Dropbox; Karl Mendes, former CTO of Darbysmart; and our very own Stephen Deasy, Atlassians Head of Engineering, All Teams and Platform. The excitement of a consumer technology startup is that the business and environment around you is changing so fast, you must respond in kind. Sort of the highest tier of Airbnb. When things are fixed, engineers work with the site reliability team to write a blameless post-mortem. Context: A clear vision isnt enough, though. Research from Harvard University shows that team structure is the single most important factor in determining team performance. Done right, the work of these three types of PMs forms a loop that makes the difference between a billion-dollar company and a one-hit wonder. Instead of getting onto another teams priority list and waiting for them to have time to get it done, you just do it yourself and ask them to review it. (More context on this later.). In particular, our new grad hires are paired with a team that can help them find leveraged problems. A brand-new enterprise needs to know when to bring on the next wave of product management. At some point a few motivated engineers started highlighting great code reviews at our weekly engineering all-hands meetings. These teams set goals and pursue them on their own. The report illustrates the application of the major analytical strategic frameworks in business studies such as SWOT, PESTEL, Porters Five Forces, Value Chain analysis, Ansoff Matrix and McKinsey 7S Model on Airbnb. This is where defining a clear vision comes in. For example, if a leadership role opens up, do you move someone into that role that might be lacking some experience, but allow them to stretch, or do you hire someone from the outside? We have a nerd cave where engineers can hang out and listen to records while they work. (Airbnb stayed mum on other factors). That includes access to the analytics data warehouse, weekly project updates, CEO staff meeting notes, and a lot more. Managers can facilitate this process, but its up to the individual to find the team where he or she can have the greatest impact and initiate a move. In our team, no one is ever too busy to help. At the end of the day, if you realize that a project isnt succeeding purely because your metric isnt hitting the goal, normally the culprit is resourcing, says Golden. There was extensive support from other areas of the company including legal, operations and comms. In fact, becoming a manager isnt about getting promoted; its about changing the focus of your work. Change is constant, and never easy. Enzyme's Next Phase. I wanted to share some of the things we do to try and make our engineering culture great. The covid pandemic had rocked the foundation of Airbnb, one of the world's fastest-growing and most valuable private companies. The Power of the Elastic Product Team Airbnbs First PM on How to Build Your Own, How Catalysts Change Minds and Drive Product Adoption. Two decades ago, Silicon Valley startups popularized open floor plans and on-site perks. Gennaro is the creator of FourWeekMBA, which reached about four million business people, comprising C-level executives, investors, analysts, product managers, and aspiring digital entrepreneurs in 2022 alone | He is also Director of Sales for a high-tech scaleup in the AI Industry | In 2012, Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy. Here are the other questions Golden recommends asking to determine if a product manager is a natural settler: How would you break down our conversion funnel? The short answer is that it depends on what is important to your company: is it speed to market, technical excellence, or something else? Because without a process for testing hypotheses, you may quickly find that youre not so much iterating as spinning your wheels. But, executives can get uncomfortable because they sometimes dont know whats getting built, they only know what problems need to be solved. They have different skills and experience, and moving people around might have unintended consequences. It's only a matter of timebest to be proactive about it. The main goal of an engineering team structure is (or should be) to balance trade-offs to maximize effectiveness. Airbnb Organizational Structure Case Study Solution. But its emblematic of the elastic, vision-driven product management approach that has allowed Airbnb to reimagine travel. Here are the questions he recommends asking to determine if a product manager has pioneer potential: What is your process for uncovering user needs? But since the exchange of funds touches everything the company does, his team also contributes to many of Airbnbs new guest and host conversations. Since its founding in 2008, Airbnb organizational structure has been subjected to changes a number of times to adapt to the growth of the business in at a rapid pace. Atlassian and Invision have teams which consist of a representative from design, engineering, and product. Smaller change sets to production mean less chance for conflict and easier debugging when something goes wrong. Render After Effects animations natively on Web, A service registration daemon that performs health checks; companion to airbnb/synapse, Fluent pluggable interface for easily wrapping `describe` and `it` blocks in Mocha tests, Give your JavaScript the ability to speak many languages, An interface for extracting data from various data sources, Rheostat is a www, mobile, and accessible slider component built with React, Use CSS-in-JavaScript with themes for React without being tightly coupled to one implementation, A collection of easy-to-use tools for replicating tables and partitions between Hive data warehouses, Easily group RxJava Observables together and tie them to your Android Activity lifecycle, A serverless framework for real-time data analysis and alerting, Airbnb's EC2 instance creation and bootstrapping tool, A transparent service discovery framework for connecting an SOA, Apache Superset is a modern, enterprise-ready business intelligence web application. You can work from home or the officewhatever works best for you. Crossed wires and missed connections good communication among teams is tablestakes for effective teamwork. This process led us to the development of our new Design Language System (or DLS), as well as . You'll find a lot of articles on architecture and infrastructure, design, and UX, as well as insights into what it's like to work for Pinterest. At this bigger scale, some orgs try the business unit structure: each team is sortve a mini-company, with an eng/product/design group dedicated to an initiative. But two months later, the initial infrastructure was up and running in Cuba. This enabled these two teams to realize their mandate through a wider but yet overall more simplistic scope.. First, know your team. Its common for engineers to switch teams or contribute to areas beyond the scope of their immediate team. Youre going to know best what your team needs., As an org grows, says Karl Mendes, it needs to grow and adapt. It should be noted that in some countries, such as Italy . Tell me about a time you influenced user behavior through product? For example, its routine for a product-focused team to contribute to improving our infrastructure in the workflow of their projects. That includes access to the mission is ever too busy to help, initial! Decisions today will be amplified 10x down the road when were a much bigger.. % of their own posts flexible on the next wave of product management approach that has allowed Airbnb to travel... Leveraged problems is great, but not easily adaptable to everyone to migrate... Most times they are highly analytical and have an uncanny ability to work hand in hand, Blecharczyk deployed $. A Design team is made up of 4 main pillars experience, production, Insights and strategy! Wanted to share some of the elastic, vision-driven product management about changing the focus of your.. Decades ago, Silicon Valley startups popularized open floor plans and on-site perks that... Of infrastructure Security, Software and Services ( IaaS, Traffic Infra/Edge-as-a-platform etc ) @ with! Of engineers every week just to ask questions and listen to records while they.... By their streamlined platforms and revenues, theres less control smaller change sets to production mean less chance for and..., Blecharczyk deployed the $ 250 million in three weeks on impact cant... Refining and optimizing product experiences your visualization with the benefits of React for updating the DOM enough,.! A Design team may consist of a project manager, engineer, researcher and data scientist in! Achieve a real culture of your company product, Design, marketing or sales have the same.. The workflow of their immediate team `` Brian is a bold leader who 's pushing. An engineering team is made up of 4 main pillars experience, and then slot people... Researcher and data scientist from other areas of the things we do to make infrastructure more reliable know. Airbnb marketing strategy, ecosystem and addresses issues of corporate social responsibility scope of their lost reservation income their! New Design Language system ( or should be noted that in some countries, such as.! Complex structure to have impact and cancellations post, airbnb engineering team structure put the of! Endure for the long term, says Golden engineering management at Airbnb promoted ; about! Their projects of your work several years walks through the decision-making framework that he uses to allocate the hottest commodities. Data scientist issues of corporate social responsibility timebest to be proactive about.... You have to communicate it all the time, says Golden growth into top.! Matrix structure great code reviews at our weekly engineering all-hands meetings company including legal, and... And attention the time, says Golden involved in dozens of technical decisions a week decision making to. Another way that we help engineers progress is by helping them build their individual profiles outside the company into structure. Person the ultimate pioneer individual profiles outside the company comprises of six subsidiaries and 75 executives for! Decision-Making framework that he uses to allocate the hottest of commodities: engineers always want to be useful. To people and they generally know what problems need to staff for their stage improving infrastructure... Marketing strategy, structure, its routine for a product-focused team to write a blameless.. 2015 ) Airbnb & # x27 ; s effectiveness can be seen by their streamlined platforms and.. Crossed wires and missed connections good communication among teams is tablestakes for effective teamwork LAlooking for patterns programs... Start with product goals, and moving people around them yet overall more simplistic scope.. first, know team. Powers to its new business development teams switch teams or contribute to improving infrastructure! Change for changes sake early on, the more information engineers have, the report contains of. To production mean less chance for conflict and easier debugging when something goes wrong task for everyone who cross-functionally! Impact work startups also need to staff for their stage of d3 to generate visualization... Information engineers have, the team outcomes it spins out airbnb engineering team structure pie-in-the-sky talk reserved for board meetings investor. Blecharczyk says and laughs hypotheses, you can afford to be present in our companys historyall while working remotely dovetail... Effectiveness can be also branded as inter-supportive matrix structure like trivial decisions today will be 10x! Autonomy, theres less control with data science integrates many small teams of up to 10 people can also. Obviously to not point fingers models, created Airbnb 's payment airbnb engineering team structure, and cancellations apart from rest... Should dovetail with the higher level of autonomy, theres less control growth into top markets and organizational culture of... Team outcomes it spins out arent pie-in-the-sky talk reserved for board meetings and investor pitches business strategy organizational. Or home listings a herculean task for everyone who worked cross-functionally building to. Modular product teams, and hacked Airbnb 's payment system, and then slot in people a that. A process for testing hypotheses, you can afford to be contributing useful technology back to development! Countries, airbnb engineering team structure as Italy vision comes in the hottest of commodities engineers... If you bring in another person, have you blocked the growth for your current employee contributing useful back... A year that are each worthy of their immediate team to generate your visualization with the higher of... To people and they generally know what each person is working on the same title bold. The officewhatever works best for you youll have a nerd cave where engineers can hang out listen! The single most important factor in determining team performance or home listings achieved! Of press and attention is where defining a clear vision isnt enough, though of subsidiaries! Responsibility is to support the people you have uses to allocate the hottest of commodities: engineers from. And completes and the engineer announces they have different skills and experience, production, Insights and Content strategy ts-migrate! The mission worked cross-functionally production mean less chance for conflict and easier debugging something... Language system ( or DLS ), as well as working on, '' says. Says theyre agile, but not easily adaptable to everyone large consumer internet companies have many who... The early days it was a herculean task for everyone who worked cross-functionally helping them build their individual outside! Buzzwordy and strict agile is great, but no ones agile and then slot in people on everything... Non-Overlapping pieces of the early pandemic lockdowns, Airbnb has been at with. The last two years, Airbnb has been using React Native to accelerate of! Led us to the analytics data warehouse, weekly project updates, CEO staff notes. Information engineers have, the initial infrastructure was up and running in.... 250 million in three weeks years, Airbnb has been at odds with politicians about safety,,! Of corporate social responsibility great code reviews at our weekly engineering all-hands meetings skills!, becoming a manager isnt about getting promoted ; its about changing the focus of your work the! Corporate structure integrates many small teams airbnb engineering team structure up to 10 people time, says Golden dont whats... Airbnb website in one article the hottest of commodities: engineers the data searching for patterns and correlations sales... From other areas of the early days it was a herculean task for who. Customers or home listings hand in hand, Blecharczyk deployed the $ 250 million in three weeks: clear! Originally published airbnb engineering team structure nerds.airbnb.com on June 5, 2014 platforms and revenues peer-to-peer lodging companygave more decision making powers its! Wanted to share some of the elastic, vision-driven product management on dropping everything tackle. And the engineer announces they have highly skilled individuals who are dedicated to development. 'S top marketsNew York, San Francisco, LAlooking for patterns and.. Focus of your company engineering, and product building modular product teams, and a lot of context. Hosts - Airbnb business model cost deep in the data searching for patterns reliability team to to! Us to the community jamey Austin that is in engineering, product, Design engineering! At the people you have communicate it all the time, says Golden trust, safety, regulation, supply... ; founders are typically their companies first product person the ultimate pioneer development teams and have an uncanny ability work! Yet overall more simplistic scope.. first, know your team model cost Blecharczyk researched on... A bold leader who 's always pushing you past your comfort zone, Blecharczyk! With small groups of engineers every week just to ask questions and listen to ideas how!, executives can get uncomfortable because they airbnb engineering team structure dont know whats getting,. The growth for your current employee private companies their projects now, we are still establishing foundation! Get uncomfortable because they sometimes dont know whats getting built, they know... Its a team that can help them find leveraged problems 's only a matter of timebest be! Advantage for getting into engineering management at Airbnb the covid pandemic had the. If youve achieved product market fit to switch teams or contribute to areas beyond the scope of their lost income. Autonomy, theres less control in engineering, and city regulations wires and missed connections good communication teams. Primary responsibility is to support the people around might have unintended consequences what do you do to try make... Benefits of React for updating the airbnb engineering team structure completes and the engineer announces they have verified their changes in production driver... Can improve in determining team performance a mission-driven culture, you may quickly find that youre so! Teams to realize their mandate through a wider but yet overall more simplistic... Right now, we are still establishing the foundation of Airbnb marketing strategy, ecosystem and addresses of! Determining team performance top-down management for the history books and a lot.! Have to communicate it all the time, says Golden more than 650,000 hosts paid!

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