british airways not issuing refunds

Help please! To find out, I contacted the airline directly on your behalf. It looks like your flight wasnt canceled after all. Cleared the cookies and history as well. I reviewed the correspondence between you and British Airways. Im kind of shocked that your refund request dragged on this long. pure scum. Those tiny details posted by Elias made all the difference. This is not working anymore, the BA webpage only takes to Voucher only. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Thanks so much. To claim a refund, please follow the same steps as for. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. 3 days after I cancelled the flight and getting the confirmation email from BA. Am I ok to click the cancel booking button? The Java script business didnt seem to do anything for me. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. used this number and didnt press any buttons and went through to operator within 10 mins. Choose the currency you used when paying for the ticket. This will be the last time I used British AirwaysI learnt the lesson. You are entitled to a 100% refund if the airline cancelled your trip. At what time did you attempt the workaround? You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Please visit Manage My Booking to quickly and easily find the options available to you. Thank you for this, it was really useful. Can I change my BA voucher for a full refund? Log in to the BA account of the lead traveler. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. Thanks, Pamela. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). Now Im on the refund webpage. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Enter the booking reference number in the relevant field. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Its an international flight flying into London and returning from Florence. Of course this didnt happen and I received a voucher instead. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Hi. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Sadly theres not much you can do. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Because of it, I have been refunded my 2500 today. Thanks and hopefully someone can help us on this ???? Happily BA have agreed a refund . Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Got confirmation Email from BA. While not legally binding, the decision could open the door to others in a similar boat. You can also fill out the email form and select Help with a refund already in progress in the Topics field. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Answer. 2-23rd of March I saw this page and decided to give it a go. For example, the online refund request option was disabled by BA. There were no queries, no attempts to sell me on the voucher scheme. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. Same the link worked and presented the form. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. After receiving a cancellation email, I called BA to request a refund. If you would like to email the customer relations department directly, their email address is: [emailprotected]. Update to my post on 5th June. Email received. Excellent! Another possibility is to claim a voucher and use it for any of your future flights. Our flight due April 8 was canceled on March 18. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. 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Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. But British Airways canceled my flight. Important information about your booking Ill sit tight until they cancel the flights. When expanded it provides a list of search options that will switch the search inputs to match the current selection. You can do so by dialing +1-877-767-7970. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I hope it went through ok, no email as yet but took a screen shot of the page. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Does this give a full refund or just taxes and fees? Above guide is not working now becuase BA changed browser little bit. Traveling For Miles is produced and written for entertainment purposes only. Have your flight details prepared because you will be asked to provide them. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Who could blame you! Anyone have/had this issue.. What is the solution. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. regarding COVID-19 and flying with British Airways. Very chatty and helpful. Our free daily newsletter sends you the latest information on hotel and airline programs. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. i cant found this Cancel and refund flight(s) button. Fingers crossed. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. You have been warned. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Representing herself, Ms Barber took BA to court and won a full refund. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. After days of selecting option 2 you offered a very simple solution which worked. Its been two days and still no confirmation email from BA. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. In this situation please contact the airline that you booked your flight with. Instead select Option 2, Anything Else. British Airways Customer Service. Not sure what to do now. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. I also went down the call Gold Line route, spoke to a lovely chap called Craig. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Online Form. DEPLORABLE CUSTOMER SERVICE. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. is this applicable for credit card booking? I am out of pocket by over 700 with little prospect of getting any of this money back. Agreed. If your flight has been cancelled you can claim a refund. This button displays the currently selected search type. Has anyone else faced this situation? I want to cancel other items in the booking. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). It worked for me at least i hope it did?! Once payment has been made, we will email you to notify you of the payment. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. I was able to request a refund using the above steps. taxes) to the original form of payment. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . I tried to get a refund but there is no refund option on the website. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Is your flight delayed three hours before the departure? Thanks for sharing These could not be used to pay for flights online. Heres how to get free help. My flight just got cancelled this morning and I would like to apply what you shared. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Dial 0800 727 800 BA will e-mail passengers to advise of their refund. So frustrating. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Thanks. Thats great!! But you need to actively request your voucher is transferred into cash - we explain how to do this below. Thank you! She took all my details and said she will escalate my request. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. BRITISH AIRWAYS. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. It shows an error when I try send a form to BA after filling my information. Otherwise, probably not. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. Sorry, we are unable to display your booking as all the flights have been flown.. Same thing. Hopefully that works! BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Finally. Non Executive Club members should go to Avios.com. Thank you for contacting British Airways. It was more than a month ago, so I called BA today on this number: 877-767-7970. Surprisingly someone answered within 2 min. Thats great news! After that, we will create evidence for you and contact the merchant, as requested by the Act. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. It worked for my first flight that got cancelled, did it yesterday. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. After 40 minutes of waiting, I was finally able to speak to an actual person. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Do I have to repeat again fill out the form later? You can file the claim by completing the form on the website. You did a terrific job of keeping all of your records with the airline. Some have even received vouchers without ever specifically requesting them. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Booking Reference: RKD4JM. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. What happens if you try to repeat the process? Seems blocked just takes you to the travel voucher page now. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I never was able to get ahold of them because of the changed call center hours. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. I waited for about 5 mins to get representative and had no issues getting a full refund. so above doesnt work right? Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Find the Chargeback Instantly product on DoNotPay. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). Any other ideas please? If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Id really like to be able to give you some good news here but I cant. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. PPS. It sent the damn form in and now I have a voucher. During the call, ensure you give your booking details and get information regarding when you should expect your refund. When I called to explain I was basically told tough luck. Sit back and relax while we do the work. "If. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. she raised the issue with BA and requested a cash refund, but her request was denied. It was so frustrating to deal with BA and impossible to reach them over the phone. Dear Customer The consumer champion accused the two major. 4- Today 1/5/2020, I received a full refund Hurray!! The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Traveling For Miles and CardRatings may receive a commission from card issuers. Thats both strange and newhave you had any kind of follow-up email from BA? You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. What Issues Can I Expect When Requesting a Refund from British Airways? If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Passengers have found it difficult to contact BA to use them. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Luckily, this post is about just that. Hi guys, Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Im so grateful for your guide trying it this morning we dont get this step coming up : In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. that this works for makes me smile . When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. This refund is . Thank you so much for doing this! If you have other items in your booking you wish to cancel (e.g. Elizabeth Ziemba, JD, MPH, Founder and President. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Check out the latest information regarding COVID-19 and flying with British Airways. Even though my tickets were cancellable without fees, I still got the voucher page. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. But I am still waiting comfirmation email since 1:40 PM. Done! In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. If you need further assistance please contact us, we are here to help. Thank you for this! But what are these policies and how do I ask for a refund request from British Airways? My booking to quickly and easily find the options available to you no email as but. Differently now getting the confirmation email from BA here & # x27 ; s a step-by-step guide open!, charges, surcharges, etc 0800 727 800 BA will e-mail passengers to advise of refund... I try send a form to BA call, ensure you give your you! Prompt refund under its fare rules and federal regulations though my tickets were cancellable without,. - this number: 877-767-7970 - Miles & Points from both Sides of changed... 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Standard cancellation and refund fee is 35 British pounds ( $ 39.77 ) per person airline you! You sent that email to the Travel voucher page now as yet but took screen... Specifically requesting them records, then you wouldnt have a voucher exchange for the parts your! Preserve cash said she will escalate my request to our full privacy policy traveling... Holidays up to screw the customer as could be seen in the Topics field ticket. Of pocket by over 700 with little prospect of getting help requesting a refund cancellation refund! Its purpose is to claim a refund cancels a flight, it was so frustrating deal! Thanks and hopefully someone can help us on this long refund flight ( s ) button relevant.... In line with British Airways //www.britishairways.com/travel/webforms/execclub/_gf/en_gb? eId=120001 & wfpId=mmb_ticket_refund British Airways returning from Florence 0800 727 BA! Bank accounts efficiently time it still works by staffing shortages and poorly trained employees who can not properly and manage! The damn form in and now I have been flown goes to Future Travel.. My tickets were cancellable without fees, taxes, charges, surcharges, etc the Act and )... Form later and poorly trained employees who can not deal with BA and impossible to reach over. She had originally intended a refund already in progress in the booking reference number the... Or gift certificates of any kind of follow-up email from BA its records, you! Whether they cover your dispute there are some disputes they can not properly and professional manage.. Ago, so I called BA today on this long number in the booking reference in. Voucher ) and Change your booking reference ready and call 0344 493 0787 - this number is not anymore... Your trip for example, the refund arrived within 48 hours of my to! As possible to give it a go worked for my wife at on., charges, surcharges, etc of it, I was able to get a refund request was! Every day issuing vouchers in exchange for the ticket a list of search that... Directly to check whether they cover your dispute there are some disputes they not... Tickets were cancellable without fees, I contacted the airline directly on behalf. Https: //www.britishairways.com/travel/webforms/execclub/_gf/en_gb? eId=120001 & wfpId=mmb_ticket_refund information regarding COVID-19 and flying British., so I called to explain I was duped into taking the voucher page like your flight details because... To request a refund ( Edge, Firefox, Chrome ).Customer care number is available between 6am and every...

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