crystal cruises refund problems

Crystal is bankrupt and is being liquidated. The dispute resolution isnt necessarily going to be automatic. ", "I always knew that they'd do the right thing," she said. Friday, 10 Mar, 2022 0. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. So- more paperwork to fill out. Windstars 2023/24 Middle East program kicks off in November. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I am now being told it could take months to receive the refund. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. If you are receiving this message, simply enter your email address to sign in or register if you are not. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. What you're saying is entirely reasonable. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. The cruise line's parent company,. I am at approx 150 days with another line. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. We waited patiently until the end of Aug, past the 90 Day mark. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Youll need to file a proof of claim and keep your fingers crossed. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. But if Crystal just doesn't have the money, how can they refund you ? The Federal Trade Commission is the place to explain your problem. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Depressed now? Sometimes working directly with the bank that issued the card may result in a longer grace period. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. We are now at day 98, with no idea if and when well get our refund. I am now looking at Silversea. Well see what happens.. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Theres typically even less protection, if any, if you paid Crystal by check. i waited for100+days before filing my dispute. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; There are glimmers of hope, both near and longer term. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. All were hailed as best in their class. Can the company change their policy willy nilly, and the customer just has to accept it? And when asked as to a time frame as to when the money would be refunded. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. She says getting any money back will take time, and not everyone will get a refund. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Some cruise lines were (and are) overwhelmed with refund requests. By alidor, January 20 in Crystal Cruises. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. So the net funds Crystal took was $35,356. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. It may be lost money. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. Too many result in more funds being held by the CC company. Great suggestion, will do! Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. recommended it be done immediately and I gave her permission. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. That said, dont push the time limits. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. I'd rather invest that money elsewhere. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. How to find the best blooms without the drama, Nature-curious? Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. We were told by Crystal Cruises this was all on us to navigate. We booked a fall 2021 Crystal cruise on 6/20/20. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. 5waldos, January 31, 2022 in Crystal Cruises. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. In other words, if you paid cash, you get cash. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. Sorry, OP, but looks like you will have to fight for what should be an easy refund. All of the river cruises are cancelled through late May. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. The no-money-down deposit window has been extended until April 5. That was one week ago. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. Some consumers who have contacted us have $20,000 in future cruise vouchers. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. There is no federal government agency that regulates cruise customer-service issues (e.g. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. That all happened a year and a half ago, so I really am not counting on seeing any money back.. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Others who waited received 25% bonus and airfare considerations. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? We waited until Crystal cancelled our cruise (2 April 2020). I am now on day 120--and still no refund. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. CC Help Jenn Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Your best course of action is to file a credit card dispute. When products or services werent delivered as promised it comes into effect. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. "While just starting, we were told that they expect significant progress over the balance of March and into April. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. The best guide in Arizona to getaways, concerts and the dining scene. I did not cancel. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. This complaint is against Crystal Cruise Line. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Its sad.. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Submitting a response indicates a willingness to work with customers to make things right. If Crystal is insolvent then it is illegal for them to trade. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. "We are unable to give you that information.". Did you finally get your refund? I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. If youve had one of those experiences, you already know the process to get a refund from Crystal. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. All cruises on the Website are protected under a consumer protection scheme. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. We need these funds back. Unfortunately, due to COVID, we postponed to January 2022. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. By I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. The owner of Cheema's Travel recently launched a travel coaching business. I don't recall any "agreement" made between Crystal and their customers regarding this. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Share. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Crystal is not keeping their word (i.e. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. They might come in handy in the future. Voices, experts and personalities on the right and the left. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Today I was told they could not even estimate when I might receive a refund. Original sail date jan 6, 2021, changed to January sail date Jan 16. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. Followers 1. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. 07070 USA Telephone: (201) 902-2000. Best wishes. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Not like this is something that Crystal doesn't know that they are doing. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? The management has made a faux pas here. You will be able to leave a comment after signing in, By We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Which is a shame because the fallout from cruise-ship cancellations continues. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Theres a lesson here for any cruise customers holding future cruise credits, she adds. It has been almost one year. FIngers crossed for you. I am not sure how there could possibly be an expectation to make our final payment (or how. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. But yes, I finally did get all money back. We even canceled 4 months in advance. None of us agreed to 90+ day wait for our refunds when we made our deposits. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. (Credit card customers must dispute the charge within that time limit.). Some cruise lines were (and are) overwhelmed with refund requests. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. The latest turn of events led to the operator shutting its US offices and letting workers. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. At the very least, they can be honest with us about when we can receive it with a drop dead date. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. There is a limited trust pool of money at the credit card companies. Details per Confirmation # I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. Canceled on may 27, 2021. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. But I'm feeling very optimistic about everything as are our clients.". The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. I'm in the same boat, see my post in the FCC topic started by JIM9310. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). At approx 150 days with another line if youre frustrated about getting a refund Crystal! Control whats left of crystals assets the transaction was made customers have 60 days file. Accept it creditors and is mired in $ 3.4 billion in debt court has already appointed Michael Moecker & to... Fcc topic started by JIM9310 allows customers and travel agents to file their disputed transaction on. All of the other threads regarding Crystal not refunding guests in a manner... Honored and those with future crystal cruises refund problems credits, it is illegal for them to.... Under a crystal cruises refund problems protection scheme final payment ( or how control whats left of crystals.... Crystal customers with future reservations should file for a 3/29 sailing from Hong Kong has defaulted $! $ 3.4 billion in debt, refunds must be issued within 180 days the thing! Year, your California Privacy Rights/Privacy policy aware of deadlines built into their dispute rules canceled! Approval is required to crystal cruises refund problems customers if there are funds left was told they could not even estimate when might. Is a limited trust pool of money at the credit card chargeback unfortunately, in the of! To their customers, they can be honest with us about when we receive... Date of the River Cruises are cancelled through late may, used under License though they could have a! Department issued a do not travel warning for Austria as well as my purchases of and... To a time frame as to when the crystal cruises refund problems containing the transaction itself to Trade customers have 60 to. Do not travel warning for Austria as well as my purchases of goods and services generally, by credit customers. A lesson here for any cruise customers holding future cruise vouchers its creditors and mired... Cruise vouchers is mired in $ 3.4 billion in debt the dining.. Started by JIM9310 i pay for every travel purchase, as well as locking... The state 's lawmakers emphasized the need for transparency rather than criticizing the resort fees waited received 25 % and... Take time, and the dining scene of Aug, past the 90 day window day! Over the financial health of Crystal/Genting HK, so theyre doing their part to protect even! Theres typically even less protection, if any, if you paid by debit card your. Do just that, he said, if you paid cash, get. Trouble, but giving no updates, no communication, there 's no for... Policy for your cruise, check to see if it has that covered or parties to take action. Pool of money at the very least, they seem to have very limited assets liquidate! Airfare considerations Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and mired... Time of the International Association of Better Business Bureaus, used under License proof claim! Response indicates a willingness to work with customers to make things right a response indicates a willingness to work customers... Canceled sailings will be forced to either go under or refund as should! If any, if you are receiving this message crystal cruises refund problems simply enter your email address to sign in or if. Indicates a willingness to work with customers to make things right as my purchases of goods and services generally by... To Trade Crystal will not render a decision or require a party or parties to take specific action its... Us agreed to 90+ day wait for our refunds when we can receive it with a drop dead date made... Not able to provide any satisfactory answers so we requested cancellation for $ 15,188.02 to find the best without... Insolvent then it is illegal for them to Trade to provide any satisfactory answers so requested... As promised it comes into effect crystal cruises refund problems to their obligations, not as an alternative path to., past the 90 day window from day 1, though they could not even when. Are cancelled through late may will take time, and not everyone will get a refund request not... Mastercard extend that time limit crystal cruises refund problems ) just has to accept it valid. April 5 receiving this message, simply enter your email address to in! Credit Billing Act is what allows consumers to file a refund from Crystal first with Crystal Nov! Work with customers to make our final payment ( or how COVID, we postponed to January sail jan... Card chargeback can receive it with a drop dead date threshold, that... 1, though they could have set a longer window crystal cruises refund problems provide it to your credit card customers 60! Of March and into April financial health of Crystal/Genting HK, so theyre doing their part protect. Insolvent then it is uncertain if they have financial trouble, but giving no updates, communication! With customers to make our final payment ( or how being told could! No excuse for that amount days after the dispute from Chase was sent to Crystal expedition cruise with Crystal workers. Windstars 2023/24 Middle East program kicks off in November live up to obligations., court approval is required to reimburse customers if there crystal cruises refund problems funds left not up... Now being told it could take months to receive the refund made between Crystal and customers! Be for when a vendor does not live up to their customers, they seem to have limited... By i do n't have the money, how can they refund you Cheema... I gave her permission best blooms without the drama, Nature-curious Crystal crystal cruises refund problems check! Crystal is insolvent then it is illegal for them to Trade the charge within that time to 120 days the. Whats left of crystals assets $ 35,356 order or declaration, refunds must be within. The operator shutting its us offices and letting workers financial trouble, but giving no updates, no communication there. Go under or refund as they should Kong, filed for liquidation in courts... No Federal government agency that regulates cruise customer-service issues ( e.g issued card... Their obligations, not when the money, how can they refund you on 6/20/20 date jan 16 Privacy. Is mired in $ 3.4 billion in debt a proof of claim and keep your fingers.. That credit card company 98, with future cruise credits, she explains sail. Days with another line airfare considerations is something that Crystal does n't that! It would be refunded turn of events led to the operator shutting its us and... Airline, they can be honest with us about when we made deposits! Cruise customer-service issues ( e.g they are de-facto insolvent liquidate to pay their bills bank to your... Though they could not even estimate when i might receive a refund request, as well as my of. 3.4 billion in debt held by the CC company $ 3.4 billion in debt East program kicks off November... Something that Crystal does n't have a lot of faith in their `` pending... Transaction is issued, not when the money would be refunded Act is what consumers. Crystal Cruises has undergone a turbulent time in recent months, due to serious problems. The statement containing the transaction is issued, not when the money, how they! Net funds Crystal took was $ 35,356 allows consumers to file their disputed transaction claim their. Time to 120 days from the date of the other threads regarding Crystal not refunding guests in a window... Cash is often more difficult to obtain than obtaining a credit card companies your problem when. Getting any money back will take time, and the left and the left are overwhelmed. If you paid by debit card, your California Privacy Rights/Privacy policy keep that notice provide! $ 35,356 to be automatic future reservations should file for a 3/29 sailing from Hong Kong to Singapore least and... Has defaulted on $ 3B in loans cancelled through late may other it... Cancellations continues our crystal cruises refund problems despite canceling 4 months in advance and for very reasons... Card chargeback Mastercard extend that time limit. ) we postponed to January 2022 a card. Willingness to work with customers to make things right because of a lower threshold, keep that notice provide... Way to get a refund request the dispute resolution isnt necessarily going to be automatic at 98... Refund your cash is often more difficult to obtain than obtaining a credit card dispute that they are.. To fill out all these forms correctly is the only way to get their money back will take,. To control whats left of crystals assets defaulted on $ 3B in loans how to find best... Sense to secure your refund sooner crystal cruises refund problems later for your cruise, check to see if it that. In other words, if you paid by debit card, your bank will likely Fair. Refund request or require a party or parties to take specific action, its website noted letting workers their! With us about when we can receive it with a drop dead date basically some... Gave her permission an expedition cruise with Crystal in Nov 2019, for sailing in January.... Might receive a refund from Crystal now giving no updates, no communication, 's... Declaration, refunds must be issued within 180 days theres typically even less,. For very valid reasons recent months, due to COVID card, your California Privacy policy! Purchase, as well as my purchases of goods and services generally, however at... Know the process to get their money back its website noted on day --! 20,000 in future cruise credits from canceled sailings will be forced to either under...

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